Txuba

Refund Policy

Simple, fair and written in plain language. We want you to feel completely confident buying from Txuba.

Last updated: October 22, 2026

Our 14-day guarantee

Every Txuba product is covered by a 14-day guarantee. If a product does not work as described, contact us within 14 days of your purchase. We will help you fix the problem, and if we cannot, we will give you a full refund.

When you can request a refund

  • The product does not work as described on our website.
  • You could not access or duplicate the product, and we were unable to fix the problem.
  • You were charged more than once for the same product by mistake.

When refunds are not available

Because our products are digital and delivered instantly, we cannot offer refunds once you have accessed or duplicated a product simply because you changed your mind, or because you expected features that are not described on the product page. Please read each product description and the FAQ before you buy, and feel free to ask us any questions first.

How to request a refund

  1. Contact us within 14 days of your purchase through our contact page or at [Your business email].
  2. Include your order number and a short description of the problem.
  3. We will reply within [2 business days] and work with you to resolve it.

How refunds are processed

Approved refunds are issued through the Txuba store to your original payment method. Depending on your bank, it may take several business days for the refund to appear on your statement.

Your consumer rights

This policy does not affect any rights you may have under the consumer protection laws of your country.

Questions?

We are happy to help before or after you buy. Get in touch any time.